Operational Process Optimization with Cora, the Strategic Advisor

In an increasingly competitive business environment, operational efficiency is key to sustainability and profitability. Cora, an expert advisor in process optimization, worked with a financial services company to reduce costs, optimize resources, and improve execution speed in a key process.

Initial diagnosis revealed that 40% of professional staff time was spent on corrections and additional reviews, significantly increasing operational costs. Thanks to Cora’s strategic approach, the company achieved a 30% reduction in operational costs, decreased resource utilization by 25%, and accelerated process execution without sacrificing quality.

“What we valued most about Cora was their ability to identify opportunities that we hadn’t seen, despite working with these processes every day” – Operations Director, Financial Services

A financial services company was facing critical issues with its accounting and tax return preparation process, presenting three main challenges:

The process generated excessive expenses due to rework and multiple manual reviews. Each tax return went through an average of 3.5 reviews before final approval, when the industry standard is 1.8 reviews.

Different departments were involved in redundant tasks, creating bottlenecks and confusion about responsibilities. The process involved 12 people from 4 different departments, when comparative analysis suggested it could be efficiently performed with 8-9 people.

The process frequently entered rework cycles that doubled execution time, creating frustration both internally and with clients. The average time to complete a tax return was 21 days, compared to a benchmark of 14 days for similar companies.

These problems not only generated unnecessary expenses but also affected the customer experience, limiting business growth and the company’s ability to attract new clients.

Cora implemented a strategic approach based on operational efficiency analysis, intelligent automation, and workflow restructuring. Their key actions included:

Cora identified duplicate tasks and proposed partial automation in the initial evaluation and collection of client-supplied data. By implementing intelligent digital forms, initial processing time was reduced by 40%.

Additionally, Cora redistributed part of the execution process to the Onboarding department, reducing dependence on more expensive resources associated with the execution phase, generating an estimated annual saving of $120,000.

Cora’s team redefined roles within the process, allowing a smaller team to handle the review without compromising quality, creating a more intimate relationship with the client. This not only reduced costs but improved customer satisfaction by 22% according to subsequent surveys.

They also created an intelligent delegation system, assigning tasks according to each team’s specialization, which increased accuracy in the first review by 35%.

Cora introduced real-time workflow management, which allowed prioritizing cases according to urgency and importance, helping to reduce wait times. The average processing time was reduced from 21 to 12 days, even surpassing the industry benchmark.

Finally, they reduced approval points from eight to five, eliminating unnecessary steps without affecting risk control, which significantly simplified the process and reduced the possibility of errors.

Beyond these immediate improvements, the process optimization allows the company to handle 20% more requests without increasing costs, improving business scalability for future growth.

Cora’s intervention produced measurable results across multiple dimensions:

30% reduction in operational costs*, translating to an annual savings of approximately $280,000
25% decrease in human resources* needed for the process, allowing valuable personnel to be reassigned to growth areas
42% improvement in execution time*, going from 21 to 12 days per case
22% increase in customer satisfaction*, measured through post-service surveys
Capacity to process 20% more cases* without increasing the cost structure.

Cora’s case demonstrates that well-structured optimization can generate significant benefits in terms of costs, resource efficiency, and execution speed. Companies seeking to remain competitive must prioritize intelligent automation, elimination of redundancies, and strategic task assignment according to specialization.

“This project helped us understand that efficiency isn’t just about doing things faster, but about doing them smarter,” commented the CEO of the client company. “What Cora helped us implement has not only reduced costs but improved our ability to grow sustainably.”

Thanks to their strategic approach, Cora not only helped reduce costs but also prepared the company for more agile and sustainable growth, demonstrating the value of expert advice in operational process optimization.

If your organization is dealing with inefficient processes, high operational costs, or extended execution times, Cora can help you identify improvement opportunities and design customized solutions.

Contact us today to discover how we can transform your operations and prepare your company for sustainable and profitable growth.

Success Case: Operational Process Optimization with Cora, the Strategic Advisor